Refund policy

14-Days Replacement Policy for Parisvally Perfume

At Parisvally, we are committed to providing you with the finest quality perfumes. We understand that sometimes unforeseen circumstances may arise, and you may need a replacement for your purchased item. Hence, we offer a convenient 14-days replacement policy to ensure your satisfaction.

Conditions for Replacement:

  1. Eligibility:

    • The item must be eligible for replacement within 14 days from the date of delivery.

  2. Valid Reasons for Replacement:

    • You may request a replacement for the following reasons: a) Damaged Product: If the perfume arrives in a damaged or defective condition. b) Incorrect Item: If you receive a different perfume variant or size than what you ordered.

  3. Initiation of Replacement:

    • To initiate a replacement, please get in touch with our customer support team via email or phone. Provide your order details, a clear description of the issue, and any supporting evidence (e.g., images of the damaged product). Our team will guide you through the replacement process.

  4. Return Shipping:

    • In case of a damaged product or an incorrect item, we will arrange for a reverse pick-up at no additional cost to you.

  5. Return Authorization:

    • A return authorization number will be provided by our customer support team. This number must be clearly marked on the return package to ensure proper processing.

  6. Return Packaging:

    • Please ensure that the product is securely packaged to prevent any further damage during transit. We recommend using the original packaging or a similar protective material.

  7. Inspection and Approval:

    • Upon receipt of the returned item, our team will inspect it to verify the reported issue. If the return is approved, we will process the replacement as per your original order.

  8. Replacement Availability:

    • Replacement of the product is subject to availability. If the same item is unavailable, we will offer a suitable alternative or process a refund as per your preference.

  9. Non-Eligible Items:

    • Replacement requests for reasons other than product damage or incorrect items will not be entertained under this policy.

Please note that our replacement policy is applicable only for purchases made directly through Parisvally's official website or authorized retail partners. If you have purchased our perfume from a third-party seller, kindly refer to their respective replacement policy.

We value your trust in Parisvally Perfume and are dedicated to ensuring your satisfaction with our products. If you have any questions or need assistance, do not hesitate to reach out to our dedicated customer support team. Thank you for choosing Parisvally Perfume; we look forward to serving you again in the future.

Orders can only be canceled and fully refunded before they've been shipped. Please email us at Support@parivsally.com with any questions or needed support, but once the order has shipped it's out of our hands.